Warranty

Intro

BEST SELLER DIRECT EUROPE provides a straightforward warranty that is processed in the most hassle-free way possible. All products purchased from our online store come with a 14-day, money-back satisfaction guarantee. In addition, we offer a one-year warranty on all of our products, it begins from the date you place your order. 

Any faults and defects must always be complained about to info@bestsellerdirect.eu where you enter your name, your address, e-mail address, order number and a description of the error. If we fail to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.

We are responsible for approved returns reported within 14 days of recieving the product. After 14 days the customer is responsible for any approved return. We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se. 

Here are the basic facts on how it works:

14-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 14 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Proscenic’s warehouse for inspection, the refund process will begin.

1. Returns must include all accessories; 
2. Items must include original packaging;
3. For non-quality related warranty claims, seller is responsible for shipping costs only for first 14 days;
4. For quality related warranty claims, seller is responsible for shipping first 14 days and Proscenic refunds the cost of the product itself;
5. Returns may be rejected if product does not meet the above requirements;

Refund requests for the 14-day money back guarantee expire 14 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 14-day window.

Process:

1. Buyer must provide sufficient proof of purchase;
2. Proscenic must document what happens when buyers troubleshoot the product;
3. The defective item’s serial number and/or visible proof depicting the defect are required;
4. It may be necessary to return the item for quality inspection;

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:

Note: Return shipping cost is up to the shipping method you choose, it is unrealted with our website.

1. Returning products for any reason other than a proven defect;
2. Warranty claims on items taken outside the original country of purchase;
3. Buyer’s accidental returns;
4. Returning personal items;
5. Returning items claimed to have defects but found by Proscenic quality control to be in working condition;
6. Returning defective items in international shipping;
7. Costs associated with unauthorized returns (any returns made outside of the approved warranty process);

Not Covered Under Warranty:

1. Products without sufficient proof of purchase;
2. Lost or stolen products;
3. Items that have expired their warranty period;
4. Non quality-related issues (after 14 days of purchase);
5. Free products;
6. Repairs through 3rd parties;
7. Damage from outside sources;
8. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly);
9. Purchases from unauthorized resellers;
10. Consumable components like brushes and filters are not covered;

BEST SELLER DIRECT EUROPE is not liable for:

1. Loss of data incurred from use of Best seller directs products;
2. Returning personal items sent to Best seller directs;

When returning items with a prepaid shipping label provided by Best seller directsBest seller directs takes responsibility for any damage or loss incurred in transit.

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit.

Best seller directs does not provide refunds for items damaged in transit for non-quality related warranty claims.