Terms of use

TERMS OF USE

These terms apply between you as the client (customer) and us as the seller (company). The conditions can be changed without notice and therefore the customer is advised to take note of them at every purchase.

GENERALLY

Notice

When shopping via the Internet, the Consumer purchase and distance contract law applies. This team protects you as a consumer when you shop remotely. Read more at konsumenteuropa.se. bestsellerdirect.eu reserves the right to change the product range and have the right to remove goods from the range before a purchase has gone through.

We reserve the right for any final sale of goods. All attempts at fraud will be reported to the police. We reserve the right to cancel a purchase if fraud is suspected.

Order Confirmation

An order confirmation will be sent by mail when you complete your order. There you will find information about what you bought with prices and if your order contains order items you will get an estimated delivery time on your shipment. If something is wrong with the order, please contact us as soon as possible.

We reserve the right for price changes without any warning for any incorrect prices. You always pay the price shown when your order is executed, if you purchased an item at a wrong price you will be notified of this and you will get your money back.

Print errors and product images

Bestsellerdirect.eu reserves the right for any printing errors in texts on this website. We do not guarantee that all images accurately reflect the true appearance of the products. However, we always strive to reproduce as similar a picture as possible of the product.

Warranty

BEST SELLER DIRECT EUROPE provides a straightforward warranty that is processed in the most hassle-free way possible. All products purchased from our online store come with a 14-day, money-back satisfaction guarantee. In addition, we offer a one-year warranty on all of our products, it begins from the date you place your order. 

PAYMENT METHOD 

 We offer payment via PayPal.

Why should I use PayPal?

PayPal is the safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks.

 

 SHIPPING AND DELIVERY 

We offer free shipping and fast delivery for our products and we have environmental impact in mind. After a completed order at bestsellerdirect.eu you will receive an order confirmation via e-mail where you can easily and smoothly see all the details about your order such as delivery address, which products you ordered and total amount.

Products that are in stock are normally sent within 24 to 36 working hours. Deviations may occur. However, we cannot guarantee that products will arrive within the specified number of days when unforeseen delays occur. Some products may have slightly longer delivery times during high season or at high loads.

You will receive a delivery confirmation email when your order is sent from our warehouse. If you have not received this mail within the delivery time that applies to the method of delivery that you have chosen, please contact our customer service.

If a shipment is not picked up, a fee for shipping, handling and administration of 895: - is paid. 

Transport damage 

Contact our customer service if your shipment has been damaged during delivery, and we will assist you with your complaint with the shipping company. 

RECOMMENDATIONS AND RIGHTS 

Return Policy When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the time you received a product that you have ordered. When using your right of withdrawal: You must report that you regret it. The message should be sent to us info@bestsellerdirect.eu. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.

You should return the products to us immediately and no later than 14 days after the notice of withdrawal.The products should therefore be sent well packaged and in original packaging.On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product when used or damaged product. 

We inspect all products before they are sent to you. Should the product still be damaged or misdirected when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item.The complaint must be sent immediately after the defect has been detected. 

How do you go about complaining?

Any faults and defects must always be complained to info@bestsellerdirect.eu,  where you enter your name, your address, e-mail address, order number and a description of the error. If we fail to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.

We are responsible for return shipping for approved complaints within a period of 14 days. This complies only with return regarding product quality.

We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se. 

Limitation of Liability 

We take no responsibility for indirect damages that may occur due to the product. We do not accept any liability for delays / errors due to circumstances beyond the company's current (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or no delivery from supplier.

Furthermore, no responsibility is assumed for any changes to products / product characteristics that have been changed by the respective supplier and other factors beyond our control. 

Product information

We reserve the right for any printing errors on this website as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products, as a certain color difference may occur depending on the display, photo quality and resolution. We always try the best way to expose the products as accurately as possible. 

Cookie Information 

According to the law on electronic information, visitors to a website must, for the sake of privacy, be informed about the use of cookies. The information in the cookie can be used to follow a user's browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser so that it automatically denies cookies. 

Personal Information - GDPR 

By shopping at you accept our data protection policy and our processing of your personal data. We safeguard your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.Bestsellerdirect.eu is responsible for the processing of personal data that you provided to us as a customer. Your personal information is processed by us to be able to handle your order and in the occasions when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data. 

What is a personal information?

A personal information is any information that can be directly or indirectly attributed to a natural person. 

What information do we store?

In order to manage your order and answer questions related to your order (customer service) we store your first name and surname, address, phone number, e-mail address, IP address and purchase history.Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under the Accounting Act, for example.Legal basis In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, promotions and similar mailings are made after your consent. 

What information is shared and for what purpose? 

Payment Provider

When making purchases, information is shared with our payment provider. What is stored is the first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identification number of the payment provider is also saved. The information is saved in order to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Klarna, Visa and Mastercard. 

Shipping Companies

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, surname and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. 

Newsletter 

If you have chosen to subscribe to our newsletter, first name, last name and e-mail address will be shared with our newsletter supplier. This is to keep you updated with information and offers for marketing purposes.We use your e-mail address to send out newsletters. 

The right to access 

You have the right to get extracts of all information that is about you from us. Excerpts are delivered electronically in a readable format. 

Right to correction

You have the right to ask us to update incorrect information or to supplement information that is defective. 

The right to be forgotten

You may at any time request that the information relating to you be deleted. There are few exceptions to the right to deletion, such as if it is to be retained because we have to fulfill a legal obligation (for example, according to the Accounting Act). 

Responsible for data protection

bestsellerdirect.eu is responsible for storing and processing personal information in the webshop and ensuring that the rules are followed. 

Changes to the General Terms and Conditions 

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website. 

Dispute and choice of law 

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you, as a customer, can contact the General Complaints Board, see arn.se.

For residents of another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odrIn the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Force majeure

bestsellerdirect.eu is exempt from the penalty for failure to fulfill certain obligations under this agreement, if the omission is based on liberating circumstances as set out below and the circumstance prevents, complicates or delays the performance. As liberating circumstance, authority action or omission, new or new legislation, conflict on the labor market, blockade, fire, flood, sabotage, major accident accident or other type of natural disaster. In force majeure, government decisions are included that affect the market and products negatively, eg. restrictions on indication, warning texts, sales prohibitions etc, abnormal decline in the market and whether the company is subjected to criminal activity that affects the business.  

In case of dispute

In the event of a dispute, we follow the recommendations of the Swedish Complaints Board, arn.se.