Returns & complaints

RECOMMENDATIONS AND RIGHTS 

Return Policy 

When purchasing goods on the website, you as a customer have a 14 day right of withdrawal that applies from the time you received a product that you have ordered. When using your right of withdrawal: You must report that you regret it. The message should be sent to us info@bestsellerdirect.eu. In your message, put down your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. 

In the mail add video or picture of the issue, for faster processing of the case.

You should return the products to us immediately and no later than 14 days after the notice of withdrawal.The products should therefore be sent well packaged and in original packaging.

On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product when used or damaged product. 

We inspect all products before they are sent to you. Should the product still be damaged or misdirected when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge. 

You must always contact us for approval before returning a defective item.The complaint must be sent immediately after the defect has been detected. 

How do you go about complaining?

Any faults and defects must always be complained to info@bestsellerdirect.eu, where you enter your name, your address, e-mail address, order number and a description of the error. If we fail to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.

We are responsible for return shipping for approved complaints regarding the product quality within 14 days. After 14 days approved returns regarding product quality is paid by the customer.

We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se. 

Limitation of Liability 

We take no responsibility for indirect damages that may occur due to the product. We do not accept any liability for delays / errors due to circumstances beyond the company's current (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or no delivery from supplier.

Furthermore, no responsibility is assumed for any changes to products / product characteristics that have been changed by the respective supplier and other factors beyond our control.